Terms of Service

1. Agreement to Terms

By accessing or using Pyon via our websites or mobile application ("the Platform"), operated by Pyon Labs Ltd, a company registered in England and Wales (company number 17287628) with its registered office at 20 Wenlock Road, London, N1 7GU ("Pyon", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

We reserve the right to modify these Terms at any time. Material changes will be notified via the Platform or email. Continued use after changes constitutes acceptance.

2. Description of Service

Pyon is an AI-powered quantitative trading platform that enables users to:

• Build, backtest, and deploy automated trading strategies using a visual node-based editor.
• Execute paper trading with simulated portfolios.
• Generate AI-driven equity research and multi-factor analysis.
• Converse with an AI assistant that can build and edit strategies, run analysis tools, search the live web, and check on background jobs.
• Monitor real-time market data and portfolio performance.
• Connect to third-party brokers for live trading (where available).

3. Eligibility

You must be at least 18 years old to use the Platform. By creating an account, you represent that you are of legal age and have the legal capacity to enter into these Terms. The Platform is not available to residents of jurisdictions where algorithmic trading platforms are prohibited.

4. Accounts & Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• Notify us immediately of any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscriptions & Payments

5.1 Subscription Plans

The Platform offers tiered subscription plans (Beta, Professional, Enterprise) with varying features, strategy limits, and AI token allocations. Plan details and pricing are displayed on the Platform and may change with notice.

5.2 Billing

• Payments are processed securely through Stripe.
• Subscriptions renew automatically at the end of each billing period.
• You may cancel your subscription at any time through the billing portal.
• Cancellation takes effect at the end of the current billing period.

5.3 Refunds

Subscription fees are generally non-refundable. Refund requests for exceptional circumstances can be submitted to contact@pyon.io and will be reviewed on a case-by-case basis.

5.4 Token Purchases

Additional AI tokens purchased are non-refundable and expire at the end of the billing period in which they were purchased.

6. Acceptable Use

You agree NOT to:

• Use the Platform for any illegal purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to the Platform, other accounts, or connected systems.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Use automated scripts or bots to access the Platform outside of the provided API.
• Resell, sublicense, or redistribute Platform access or data.
• Manipulate or attempt to manipulate market data or trading execution.
• Upload malicious code, viruses, or harmful content.
• Harass, abuse, or harm other users.

7. Intellectual Property

• The Platform, its design, code, algorithms, and content are owned by Pyon Labs Ltd and protected by intellectual property laws.
• You retain ownership of your trading strategies, configurations, and research data created on the Platform.
• You grant us a limited licence to process your data solely to provide the Platform services.
• AI-generated research and analysis outputs are provided for your personal use and are not guaranteed to be unique.

8. AI Features & Interaction Records

8.1 How the AI features work

• AI chat, research generation, strategy building/editing and diagnosis are powered by large language models run through our AI infrastructure providers.
• The AI assistant may use tools on your behalf: market data lookups, web search, background build jobs, and analysis modules. Web search results may include third-party content; links and content belong to their owners.
• Certain AI-initiated actions are approval-gated: they do not execute until you explicitly confirm them in the Platform. You are responsible for reviewing anything you approve.
• AI outputs can be wrong, incomplete, or out of date. They are not financial advice (see Section 9).

8.2 Interaction records

• Your AI interactions - prompts, uploaded files and images, generated outputs, tool activity, and linked results such as backtests of AI-built strategies - are recorded and stored server-side, including chat thread transcripts.
• We use these records to operate the features (conversation memory and context), for quality, safety, abuse prevention and support, to improve the Platform, and to train and evaluate Pyon's own models.
• You may request that your interaction records be excluded from model training at any time by contacting contact@pyon.io; exclusion does not affect your use of the AI features.
• Deleting your account deletes your AI interaction records. Deleting a chat thread removes it from your workspace and from the model's context.
• Details of what is collected and your rights are in our Privacy Policy.

9. Trading & Financial Disclaimer

10. Limitation of Liability

To the maximum extent permitted by law:

• Pyon shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• Pyon shall not be liable for any losses arising from trading decisions made using the Platform.
• Pyon shall not be liable for any losses due to service interruptions, data loss, or third-party service failures.
• Our total aggregate liability shall not exceed the amount you paid to Pyon in the 12 months preceding the claim.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Platform may be unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any losses resulting from service downtime, including missed trading opportunities or strategy execution failures.

12. Third-Party Services

The Platform integrates with third-party services including Stripe, Firebase, Polygon.io, OpenAI and Microsoft Azure (AI model hosting), and broker APIs. We are not responsible for the availability, accuracy, or performance of these services. Your use of third-party services is subject to their respective terms and policies.

13. Termination

• You may terminate your account at any time by contacting us or through the Platform settings.
• We may suspend or terminate your access immediately if you violate these Terms.
• Upon termination, your right to use the Platform ceases immediately.
• We may retain certain data as required by law or for legitimate business purposes.

14. Indemnification

You agree to indemnify and hold harmless Pyon, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For questions about these Terms, contact us at:

Pyon Labs Ltd
Registered office: 20 Wenlock Road, London, N1 7GU, United Kingdom
Company number: 17287628 (England and Wales)
Email: contact@pyon.io
Website: pyon.io